Jumpanda Privacy Policy — Your Personal Data Protection

Jumpanda ("we", "Platform", "Company") values the privacy of every individual who uses our services through the jumpanda.org website and our official mobile app. This Privacy Policy clearly explains what data we collect, why we need it, how it is used and who may have access to it.

This policy applies to all jumpanda platform users regardless of whether you are simply browsing our website, registering as a new member, or an active member making full use of our gaming services. By using any part of the jumpanda platform, you agree to the data collection and usage practices as described in this Privacy Policy.

If you have any questions about how we handle your personal data, please contact our team through the support channels available on the jumpanda platform.

Jumpanda collects your personal data through several methods — directly when you register and use the platform, automatically through tracking technologies, and sometimes through trusted third-party sources such as payment providers and identity verification partners.

Below is a summary of the types of data we collect:

Every piece of data we collect is used for legitimate purposes necessary to keep the jumpanda platform functioning properly, securely and in compliance with regulations. We do not use your data for unrelated purposes without obtaining your consent first.

The primary purposes for which your data is used are:

• Account management: To create, verify and maintain your member account on the jumpanda platform.
• Transaction processing: To process deposits, withdrawals and all financial transactions you carry out through the platform.
• Identity verification (KYC): To meet anti-money laundering compliance requirements and verify that you are a legitimate user aged 18 and above.
• Platform security: To detect and prevent fraud, unauthorised access and misuse of the platform.
• Customer support: To address your enquiries, resolve complaints and provide the technical assistance you need.
• Service improvement: To analyse usage patterns and improve the user experience on the jumpanda platform.
• Marketing communications: To send promotional offers, exclusive bonuses and the latest updates — only if you have agreed to receive such communications.
• Legal compliance: To fulfil legal obligations, including reporting to the relevant authorities when required.

Jumpanda uses server infrastructure protected at the highest level to store your personal data. All data is stored in data centres with multiple layers of physical and digital protection, including biometric access controls, 24/7 monitoring and automated backup systems.

The technical security measures we employ include:

• 256-bit SSL Encryption: All data transmitted between your device and jumpanda's servers is encrypted using the latest TLS 1.3 protocol.
• Database-level data encryption: Sensitive data such as passwords are stored as one-way hashes that cannot be decrypted.
• Two-factor authentication (2FA): Available to all jumpanda member accounts for an added layer of security.
• Suspicious activity monitoring: Our systems monitor login patterns and transactions in real time for any unusual activity.
• Regular security testing: The jumpanda platform undergoes regular penetration testing and security audits by independent experts.

Data Retention Period: jumpanda retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, certain data may be retained for up to seven (7) years to meet legal and financial audit requirements.

Jumpanda does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, to enable the jumpanda platform to operate effectively, we need to share certain data with selected and trusted business partners.

Categories of third parties who may receive your data are:

• Payment service provider: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost and selected banks to process your financial transactions.
• Identity verification provider: Approved KYC companies for verifying your identity in compliance with legal requirements.
• Game provider: Third-party game software providers that require minimal data to grant access to games on the jumpanda platform.
• IT infrastructure provider: Cloud computing and hosting services that support the technical operations of the platform.
• Legal authorities: Government agencies, regulatory bodies and law enforcement authorities when we are required to do so under Malaysian law.

All third parties that receive your data are bound by strict data protection agreements and are only permitted to use your data for specific, pre-defined purposes.

Jumpanda uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns and ensure the security of your login session. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the jumpanda platform to help us improve its features and content.
• Functional Cookies: Saving your preferences such as language, display settings and login details for ease of use.
• Analytics Cookies: We use analytics tools to understand platform traffic and user behaviour in an aggregated and anonymised manner.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the jumpanda platform.

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding your personal data held by jumpanda. We respect these rights and will process every request carefully and within a reasonable timeframe.

Jumpanda is a platform dedicated exclusively to individuals aged 18 years and above. We do not intentionally collect, store or process any personal data from children or minors.

All prospective members are required to verify their age during the registration process. Additional age verification through KYC is also conducted to ensure strict compliance with this minimum age policy. Any account found to have been registered by an underage individual will be terminated immediately, and any remaining funds will be returned in accordance with established procedures.

Jumpanda reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or improvements to the platform's services. Any changes will take effect as soon as the updated version is published on the jumpanda.org website.

For material amendments — that is, changes that significantly affect how we use your personal data — jumpanda will:

• Displaying a clear notice in the main section of our platform at least 14 days before the changes take effect.
• Sending a notification to your registered email address for changes deemed significant.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the jumpanda platform after any amendments are published will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns or complaints regarding this Privacy Policy or how jumpanda handles your personal data, our team is available to assist you 24 hours a day, 7 days a week.

You can reach us through the following channels:

• Live Chat: Available directly on the jumpanda.org platform — the fastest way to get a response.
• Email: [email protected] — for written enquiries or official requests relating to personal data.
• Telegram & WhatsApp: Via the contact button available within the jumpanda platform.